Support Hub

Tools for remote help.

Download a remote support tool only when a Comtec technician asks for it. Never share access codes with someone you do not know.

Ask for support Call the shop

Downloads

Use the tool your technician requests.

These links open the vendor websites. Comtec will guide you through the steps during the support call.

Remote support software that may be used for device help.

Open RustDesk

Remote desktop software often used for support sessions.

Download AnyDesk

Remote access and support tool for technician sessions.

Download TeamViewer

Check your connection speed before an internet support call.

Run Speedtest

Ask Comtec for the current wireless application pack.

Request pack

Ask for printer, copier or IT service agreement options.

Request SLA info

Before you connect

Only start a remote session during a call or WhatsApp chat with Comtec.

Share the access code only with your Comtec technician.

Stay near the device while support is active.

End the session when the support task is complete.